Help Menu Shop Site Help and Terms & Conditions

This section contains information on how to use the ABRSM online shop.


About Us

The ABRSM online shop is powered by Boosey & Hawkes, one of the largest internet retailers specialising in classical music and educational publications. This means that you can shop safely and securely online, without any worries about your privacy, your credit card security, or your personal information.

ABRSM customers have access to one of the largest music databases available, with products from all music publishers worldwide. Powerful search engines guide you to the product of your choice, and the site also offers browsing tips and guides to bestselling items.



Your Password

If you have forgotten your ABRSM Online Shop Password click here to be sent a new password - you can then change this password to a more memorable one using the "My Profile" button.

Because the online shop is powered by Boosey & Hawkes, your account information at ABRSM will always be the same as your account information at www.boosey.com. The same password will work on both sites; and, if you change your password during a visit to our site, then please remember to use your new password when you log in to your boosey.com account. You can make updates to your account information on either site.


Your Order

Standard Delivery - Order Tracking

You can check whether your order has been despatched by clicking the ‘Track My Order’ button on the navigation bar on the right of each page. If you have any questions about the status of your order, if you would like to amend or cancel an order, or if you need more information about any products displayed on the ABRSM online shop, you should contact the Customer Services Department directly on:

  • phone: +44 (0)161 946 9335
  • fax: +44 (0)161 946 1195
  • email: shop@abrsm.ac.uk

The Customer Services Department is open from Monday - Friday 9.30 am to 5.00 pm (GMT). Emails are answered within two working days. Please include your name, postcode (UK customers only), and order reference number.


Standard Delivery Tracked & Signed - Order Tracking

For those countries where this delivery option is available, a customer signature will be required upon delivery of items. If you have any questions about the status of your order, if you would like to amend or cancel an order, or if you need more information about any products displayed on the ABRSM online shop, you should contact the Customer Services Department directly on:

  • phone: +44 (0)161 946 9335
  • fax: +44 (0)161 946 1195
  • email: shop@abrsm.ac.uk

The Customer Services Department is open from Monday - Friday 9.30 am to 5.00 pm (GMT). Emails are answered within two working days. Please include your name, postcode (UK customers only), and order reference number.


Express Courier Delivery - Order Tracking

For those countries where this delivery option is available, order tracking information is supplied via email directly from the local courier service once items are despatched. A customer signature will be required upon delivery of items. If you have any questions about the status of your order, if you would like to amend or cancel an order, or if you need more information about any products displayed on the ABRSM online shop, you should contact the Customer Services Department directly on:

  • phone: +44 (0)161 946 9335
  • fax: +44 (0)161 946 1195
  • email: shop@abrsm.ac.uk

The Customer Services Department is open from Monday - Friday 9.30 am to 5.00 pm (GMT). Emails are answered within two working days. Please include your name, postcode (UK customers only), and order reference number.


Credit Card Security

All credit card information is encrypted and transmitted securely using Secure Sockets Layer (SSL) technology. We do not store your credit card details on the web-site. We have implemented 3D Secure to provide an extra layer of protection for cardholders as recommended by Verified by Visa and MasterCard SecureCode. You will be asked to enter an additional password after checkout completion to 'verify' you are truly the cardholder. We encourage you to enrol with 3D Secure for safer online shopping and if you have not joined the scheme you will be prompted to do so.


Currency Converter

You can change the currency in which prices are shown on the shop web site pages at any point, using the drop-down menu within the currency converter module on the right of each page. Once you have chosen a currency, this choice will remain the default setting for all prices for the rest of your session on our site.

Please note: all converted prices are approximate, and are provided for your convenience of reference only. We update our approximated conversion rates regularly to help keep this approximation as exact as possible. However, the price you will actually be charged depends on the rate at the point of billing (when we despatch your order to you), rather than the estimated converted total at point of order. ABRSM is not responsible for any such discrepancy between these rates.


Delivery Times

Estimated despatch times for each item are displayed on the individual product pages. Please note, delivery times as stated below estimate the time it will take orders to reach customers after they have left the warehouse in the UK. For information about updated delivery estimates for individual products, please contact the Customer Services Department.

UK customers: 0161 946 9335

Overseas: +44 (0)161 946 9335

Email: shop@abrsm.ac.uk


Postage and Packaging Costs

Please note: some countries have specific postage and packaging costs which fall outside of the weight bands displayed below.

For a full list of individual delivery charges for these countries please click here.


UK (excluding Northern Ireland) Delivery Information

Standard UK deliveries are sent via Royal Mail, first class up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. See weight bands and charges for each delivery option below.

Items held in stock are usually despatched the same day. Delivery is usually within 1 - 2 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).

Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.

We do not charge your credit/debit card until the items are ready to be despatched to you.

Standard UK Delivery is charged according to the following weights:

  • Up to 200g - £2.10 + VAT
  • Up to 300g - £2.35 + VAT
  • Up to 400g - £3.00 + VAT
  • Up to 500g - £3.50 + VAT
  • Up to 700g - £3.95 + VAT
  • Up to 850g - £4.10 + VAT
  • Up to 1000g - £4.50 + VAT
  • Up to 2000g - £5.75 + VAT


Standard Delivery - Tracked & Signed is charged according to the following weights:

  • Up to 200g - £4.25 + VAT
  • Up to 300g - £4.50 + VAT
  • Up to 400g - £5.00 + VAT
  • Up to 500g - £5.50 + VAT
  • Up to 700g - £5.95 + VAT
  • Up to 850g - £6.25 + VAT
  • Up to 1000g - £6.50 + VAT
  • Up to 2000g - £7.75 + VAT


Express Courier Delivery is charged according to the following weights:

  • Up to 200g - £6.95 + VAT
  • Up to 300g - £6.95 + VAT
  • Up to 400g - £6.95 + VAT
  • Up to 500g - £6.95 + VAT
  • Up to 700g - £7.95 + VAT
  • Up to 850g - £7.95 + VAT
  • Up to 1000g - £8.95 + VAT
  • Up to 2000g - £8.95 + VAT
  • Up to 5000g - £8.95 + VAT
  • Up to 9000g - £9.95 + VAT
  • Up to 15000g - £10.50 + VAT
  • Up to 20000g - £11.50 + VAT
  • Up to 25000g - £15.50 + VAT
  • Up to 50000g - £26.95 + VAT


Northern Ireland Delivery Information

Standard Northern Ireland deliveries are sent via Royal Mail, first class up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. See weight bands and charges for each delivery option below.

We do not charge your credit/debit card until the items are ready to be despatched to you.

Standard Delivery is charged according to the following weights.

  • Up to 200 grams - £2.10 + VAT
  • Up to 300 grams - £2.35 + VAT
  • Up to 400 grams - £3.00 + VAT
  • Up to 500 grams - £3.50 + VAT
  • Up to 700 grams - £3.95 + VAT
  • Up to 850 grams - £4.10 + VAT
  • Up to 1000 grams - £4.50 + VAT
  • Up to 2000 grams - £5.75 + VAT


Standard Delivery - Tracked & Signed is charged according to the following weights:

  • Up to 200g - £4.25 + VAT
  • Up to 300g - £4.50 + VAT
  • Up to 400g - £5.00 + VAT
  • Up to 500g - £5.50 + VAT
  • Up to 700g - £5.95 + VAT
  • Up to 850g - £6.25 + VAT
  • Up to 1000g - £6.50 + VAT
  • Up to 2000g - £7.75 + VAT


Express Courier Delivery is charged according to the following weights:

  • Up to 200g - £12.50 + VAT
  • Up to 300g - £12.50 + VAT
  • Up to 400g - £12.50 + VAT
  • Up to 500g - £12.50 + VAT
  • Up to 700g - £12.50 + VAT
  • Up to 850g - £12.50 + VAT
  • Up to 1000g - £12.50 + VAT
  • Up to 2000g - £12.50 + VAT
  • Up to 5000g - £14.50 + VAT
  • Up to 9000g - £14.95 + VAT
  • Up to 15000g - £15.95 + VAT
  • Up to 20000g - £26.00 + VAT
  • Up to 25000g - £27.00 + VAT
  • Up to 50000g - £39.50 + VAT


European Union Delivery Information

European deliveries are sent via Airmail, up 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. All countries within the EU have their own individual delivery charges.

Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).

Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.

We do not charge your credit/debit card until the items are ready to be despatched to you.

European Delivery (non-EU) Information

European deliveries are sent via Airmail, up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. All countries within Europe (non-EU) have their own individual delivery charges.

Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).

Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.

We do not charge your credit/debit card until the items are ready to be despatched to you.


USA Delivery Information

Deliveries to the United States are sent via airmail up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery.

Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).

Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.

We do not charge your credit/debit card until the items are ready to be despatched to you.

Standard Delivery is charged according to the following weights:

  • Up to 250g- £3.50
  • Up to 500g- £6.95
  • Up to 750g- £8.95
  • Up to 1000g- £11.95
  • Up to 1250g- £14.95
  • Up to 1500g- £17.95
  • Up to 2000g- £19.95


Standard Delivery - Tracked & Signed is charged according to the following weights:

  • Up to 200g- £17.50
  • Up to 300g- £17.50
  • Up to 400g- £17.50
  • Up to 500g- £17.50
  • Up to 700g- £17.50
  • Up to 850g- £17.50
  • Up to 1000g- £17.50
  • Up to 2000g- £22.95


Express Courier Delivery is charged according to the following weights:

  • Up to 200g- £18.50
  • Up to 300g- £18.50
  • Up to 400g- £18.50
  • Up to 500g- £18.50
  • Up to 700g- £18.50
  • Up to 850g- £18.50
  • Up to 1000g- £18.50
  • Up to 2000g- £22.95
  • Up to 3000g- £25.75
  • Up to 5000g- £27.95
  • Up to 9000g- £38.50
  • Up to 15000g- £51.50
  • Up to 20000g- £61.50
  • Up to 25000g- £74.50
  • Up to 50000g- £134.50


Rest of the World Delivery

Deliveries to the Rest of the World are sent via airmail up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. See default weight bands and charges for each delivery option below. Some countries throughout the Rest of the World have their own individual delivery charges.

Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).

Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.

We do not charge your credit/debit card until the items are ready to be despatched to you.

Standard Delivery is charged according to the following weights:

  • Up to 250g- £4.25
  • Up to 500g- £7.75
  • Up to 750g- £9.75
  • Up to 1000g- £13.50
  • Up to 1250g- £16.50
  • Up to 1500g- £19.50
  • Up to 2000g- £21.50


Standard Delivery - Tracked &anp; Signed is charged according to the following weights:

  • Up to 250g- £17.50
  • Up to 500g- £17.50
  • Up to 750g- £17.50
  • Up to 1000g- £17.50
  • Up to 1250g- £17.50
  • Up to 1500g- £17.50
  • Up to 2000g- £26.95

Express Courier Delivery is charged according to the following weights:

  • Up to 250g- £34.50
  • Up to 500g- £34.50
  • Up to 750g- £34.50
  • Up to 1000g- £34.50
  • Up to 1250g- £34.50
  • Up to 1500g- £34.50
  • Up to 2000g- £40.50
  • Up to 3000g- £46.95
  • Up to 5000g- £58.50
  • Up to 9000g- £84.50
  • Up to 15000g- £84.50
  • Up to 20000g- £121.95
  • Up to 25000g- £184.95
  • Up to 50000g- £365.00

We are unable to process credit card transactions from the following countries, please contact the Customer Services Department directly to place your order over the phone.

  • Belarus
  • Burma/Myanmar
  • Democratic Republic of Congo
  • Eritrea
  • Federal Republic of Yugoslavia & Serbia
  • Iran
  • Iraq
  • Ivory Coast (Cote d'Ivoire)
  • Lebanon and Syria
  • Liberia
  • North Korea (Democratic People's Republic of Korea)
  • Republic of Guinea
  • Somalia
  • Sudan
  • Zimbabwe
  • Cuba
  • Libya


Product Prices

Although the prices displayed reflect the latest information we have received from the suppliers of these products, all prices are subject to change by the publishers. You will be invoiced for the price applying at the date of sale, which may differ from that quoted online or in your confirmation email. All such items are returnable and refundable. This does not affect your statutory rights.


Returns and Refunds

We hope that you will be happy with your order from the ABRSM online shop. If you change your mind about your order for any reason, as a consumer you have a statutory right to return any product provided you cancel your order within fourteen working days of the day you placed an order with us. This applies to all goods with the exception of CDs, DVDs, software and Book & CD packages where the product has been either tampered with or unsealed.

If any item does not meet your expectations, please first contact the Customer Services Department directly by phone or email within seven working days of delivery. We can then establish whether it is within your statutory rights to return the item and whether a refund of cost of return is applicable. In such cases the address for returns is Music Exchange (Manchester) Ltd, Claverton Road, Manchester, M23 9ZA, United Kingdom. This does not affect your statutory rights. Advice is available from your local Citizen's Advice Bureau or Trading Standards office.


Tax Charges

UK & EU: VAT (Value-Added Tax) is charged for orders made from within the UK or the European Union at 20% if applicable. Printed music is exempt from VAT in the UK at present. VAT will be calculated at check-out.

Rest of the World: Orders to countries outside the EU are VAT-free.


Your Account Details in "My Profile"

"My Profile" is where you manage your account details and mailing-list preferences. You can change your invoice address details, your login details (e-mail address and password), and your telephone number (which enables us to contact you if there is a problem with your order). You can also select whether or not you wish to receive any marketing communications from us by email or post.

For more information about your rights, and how we use and protect your personal information, please see our Privacy Policy.


Data Protection

The Boosey.com online shop is committed to keeping the personal details of its customers private and secure (information is collected and stored in accordance with the Data Protection Act 1998). Customers consent to allow their email, phone, delivery address and invoice address to be supplied to our appointed fulfilment house so the order can be despatched.

For more information about your rights, and how we use and protect your personal information, please see our Privacy Policy.


Glossary of Abbreviations

Click Here to view a list of the abbreviations you may encounter in the ABRSM online shop.


Photocopy Notice

Please remember that photocopying music without permission from the copyright owner or without the benefit of a lawful exemption constitutes copyright infringement.

Currency converter

* Estimated prices

Order tracking

Help and FAQs

For sheet music/CDs:

0161 946 9335 UK +44 (0)161 946 9335from overseas

Shop Help & FAQs

For audio downloads:

+44 (0)845 862 1509