Frequently Asked Questions

How to track your order

Check your order status page:

If you have an account: go to Account → Orders, open the order, then select Tracking.

If you checked out as a guest: use the tracking link in your emails to open the same page.

Delivery running late?

If there’s no update 48 hours after dispatch, or your delivery window has passed, contact us with your order number and delivery postcode and we’ll investigate.

Option 1: Start your return online (recommended)

You can request a return using our self-service returns portal.

1. Go to the Returns page on our website
   
2. Enter your order number and email address
   
3. Select the item(s) you’d like to return and the reason (change of mind, faulty, incorrect, or damaged)
   
4. Follow the on-screen instructions to complete your request
   

Once approved, you’ll receive instructions and a UK return address. You’ll then have 14 days to send the item back. Please keep proof of postage.

Option 2: Contact us if you need help

If you’re unable to use the returns portal or have any issues, please email us at:

shop@abrsm.ac.uk

Include your order number, the item(s) you’d like to return, and the reason for the return. We’ll guide you through the next steps.

Getting started

Explore beginner repertoire and music theory workbooks to build skills and understanding.

Preparing for an exam?

ABRSM Grades Initial to 8:

• Exam Pieces
• Scales & Arpeggios
• Sight-Reading
• Aural Tests
• Music Theory

Where to start on our site:

Use the syllabus finder to choose an instrument and level and see all the books you need.

• Look for Exam Packs that bundle the essentials at a saving.

Refunds are processed within 14 days of receiving your return, although they are often completed earlier.

You can subscribe to our newsletter by signing up using the email sign-up form on our website.

You’ll receive updates about new releases, offers, and important ABRSM news.

Yes. If you’d like your personal data deleted, please contact shop@abrsm.ac.uk

We’ll process your request in accordance with our Privacy Policy and applicable data protection laws.

The Syllabus Finder helps you quickly find the ABRSM publications for your instrument and grade.

Simply select your instrument and grade, then click Show Syllabus to view the top picks for your selection as well as official ABRSM syllabus and repertoire information PDF.

ABRSMsounds is the official home of ABRSM recordings across all major streaming platforms. Designed to support teaching, learning and musical enjoyment, it offers instant access to a wide range of high-quality recordings for use in teaching, practice and exams.

Simply choose your preferred platform – Spotify, Apple Music, YouTube or others – and start exploring. Most services are free to use, even if they include occasional ads.

Listen here

Anyone over the age of 18 can book an exam for themselves or another person.

For more detail on how to book exams, please visit here on our ABRSM website