ABRSM Shipping Policy

Physical orders are prepared and dispatched from the UK by our fulfilment partner, Page Bros Norwich Ltd. Some titles are printed after you order, which may add production time before dispatch.

For eligible international orders, Global-e is the merchant of record and provides the cross-border checkout, tax, duty and shipping service. Product and destination restrictions can apply; the country selector and checkout show what is available for your order.

Typical UK timings are shown below. International delivery estimates vary by destination, product and service and are shown at checkout before you pay. Orders are dispatched Monday to Friday, excluding UK public holidays. Production time, customs processing and local public holidays can affect the final delivery date.

Choose your delivery country before shopping so that availability, prices and delivery options are accurate. Shipping charges and estimated delivery dates are shown at checkout.

For eligible international orders, prices are displayed in the available local currency and include applicable duties, import taxes and fees calculated for the destination. Global-e shipping services, currently provided through DHL or FedEx where available, must be used for these orders. You should not be asked to pay additional import charges on delivery, although local authorities may contact you if they need information to clear the parcel.

UK free-delivery offers apply only where expressly stated. International delivery charges are always those shown at checkout.

You will receive emails when your order is received and when it ships, with tracking where available. A valid telephone number is required for international delivery and may be shared with the carrier for delivery or customs queries. If you provide a mobile number, we may also send delivery updates by SMS.

Please check your name, address, postcode, country and telephone number before paying. Contact us immediately if anything is wrong. We cannot guarantee changes after an order has entered fulfilment.

Please contact us if tracking has not updated for an unusual length of time or your order has not arrived by the latest estimated date shown in your dispatch email. Include your order number and delivery postcode.

If a delivery attempt fails, follow the carrier's instructions promptly. Additional charges caused by an incorrect address, refusal, failed delivery or failure to provide customs information may be deducted from any refund where the law permits.

If your order arrives damaged or you receive the wrong item, use our returns form and keep the item and packaging until we advise you. We’ll investigate with our fulfilment partner and carrier and arrange a replacement or refund as appropriate. Events outside our reasonable control, including severe weather, industrial action or customs delays, may affect delivery times.