Terms of service

• How to place an order and when a contract is formed.
• Prices, payment, delivery, returns and your consumer rights.
• Limits on our liability and how to resolve problems.

These Terms refer to other policies. Using the Store means you accept these Terms, including the named policies.

The Associated Board of the Royal Schools of Music (Publishing) Ltd is the trading subsidiary of The Associated Board of the Royal Schools of Music. You can find out more at abrsm.org.

When you buy from us you are agreeing that:

• You must be 16 years or older to buy from us.
• Your order is only accepted when we confirm it with you.
• Sometimes we reject orders.
• Prices and any delivery charges are shown at checkout.
• We ship only to the UK.
• We're not responsible for delays outside our control.
• Products may vary slightly from their pictures.
• You can return a product and receive a full refund, subject to some conditions.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We don't compensate you for all losses caused by us or our products.

1.1 Parents/guardians should buy on behalf of anyone under 16.

2.1 We accept it when we dispatch the product and confirm dispatch to you.

3.1 Sometimes we reject orders, for example, because a product is unexpectedly discontinued, because you are located outside our delivery areas, or because the product was mispriced by us.

3.2 When this happens, we let you know as soon as possible and refund any sums you have paid.

4.1 Prices are shown in pounds sterling (GBP) and include VAT where applicable.

4.2 Shipping, handling, customs and import duties are shown separately at checkout.

Please see our Shipping Policy for full terms.

6.1 Our dispatch and delivery timings are estimates only. If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay.

6.2 As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for, but not received.

7.1 A product's true colour or finish may not exactly match that shown on your device or its packaging may be slightly different.

Please read the next section if there is something wrong with your product.

You can change your mind and get a refund on a product you have paid for, but:

• 8.1 We will only refund the price if the product is unused, in resaleable condition, and, where applicable, with seals or shrink wrap intact; and
• 8.2 You return the product within 30 days of delivery; and
• 8.3 You include all accessories and any free gifts if the product was sold under a promotion.

We will not refund:

• 8.4 Digital downloads once you’ve accessed or downloaded them. You consent to waive your right to cancellation once download begins.

This time limit and conditions do not affect your legal rights if there is something wrong with your product.

To start a return, use our returns page.

Please see our Returns Policy for the full legal wording and our Refund Policy for refund details.

9.1 If you think there is something wrong with your product, please contact our Customer Service Team.

9.2 Please see our Refund Policy for full details.

10.1 We can change or discontinue products at any time. All product information is subject to correction without notice.

10.2 If we stop providing a product, we will refund any sums you've paid in advance for products which won't be provided.

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unforeseeable. It was not obvious that it would happen as a result of us breaking the contract, and nothing you said to us before we accepted your order meant we should have expected it; or
• Caused by a delaying event outside our control; or
• Avoidable. Something you could have avoided by taking reasonable action.

Different terms apply if you are a business. To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

12.1 How we use any personal data you give us is set out in our Privacy Policy.

13.1 Complaints process. If you have a complaint about our products, please contact us and the team will do their best to resolve any problems.

13.2 Resolving disputes without going to court. If your complaint is not resolved to your satisfaction, both parties may agree to appoint a mediator. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome, you can still go to court.

13.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

14.1 All the Store and its content (text, images, scores, trademarks, logos) are owned by or licensed to ABRSM and is protected under worldwide intellectual property laws.

14.2 You may use our products only for personal, non-commercial purposes.

14.3 If you want to re-use our products or any part of them for commercial purposes, please see our licensing terms.

15.1 By providing feedback, you accept that we can publish an anonymised version anywhere.

15.2 Your feedback must be lawful, respectful and inoffensive. We may remove feedback at our discretion.

16.1 We'll ensure that the transfer won't affect your rights under the contract. You can't transfer your order to someone else.

17.1 This contract is between you and us. Nobody else can enforce it (other than someone you gave a product to as a present) and neither of us will need to ask anybody else to agree to ending or changing it.

18.1 If any provision is found unenforceable, the remainder of these Terms will remain in full force.

19.1 We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.

20.1 We may update these Terms to reflect legal, regulatory or operational changes. Significant changes will be notified on the Store or by email. If you use the Store, you accept the published terms.

The Associated Board of the Royal Schools of Music (Company No. 00194663; Charity No. 292182)

Registered office: 4 London Wall Place, London EC2Y 5AU, United Kingdom

Email: shop@abrsm.ac.uk